Return Policy

We want you to have a clear, straightforward process if something isn’t right with your order. This Return Policy explains how eligible standard returns work, what happens when a product arrives damaged, defective, or incorrect, and how to reach us. Eligible standard returns may be requested within 15 days of delivery, subject to the conditions below. This policy is not a money-back guarantee.

To request an eligible standard return, contact us within 15 days of receiving your order at support@buckarooendurance.com.

Please include:

• Your order number
• The email address used for the order
• The reason for the return

Contact us and receive return instructions before sending anything back.

For an ordinary discretionary return, the product must be:

• Unopened
• Unused
• In original condition
• In original packaging

Because we sell consumable nutrition and supplement products, opened or used consumable products are not eligible for an ordinary discretionary return simply because you changed your mind or no longer want the product.

These eligibility requirements apply to ordinary discretionary returns. They do not eliminate the remedies available to you for damaged products, defective products, incorrect items, missing items, or other situations protected by applicable law — see the sections below.

Approved ordinary discretionary returns receive store credit, not a refund to your original payment method. Once we receive and approve an eligible returned product, we will issue store credit for the eligible merchandise value.

Original outbound shipping charges are not included in the store credit.

For an ordinary discretionary return — for example, if you changed your mind or ordered something you no longer want — you are responsible for return shipping costs. Original outbound shipping charges are not included in the store credit.

Contact support@buckarooendurance.com before sending anything back so we can provide return instructions.

If a product arrives damaged or defective, contact support@buckarooendurance.com as soon as reasonably possible. Please include your order number, a description of the problem, and photographs where helpful.

We will review the issue and work with you on an appropriate resolution. When a return or replacement shipment is required to resolve a damaged or defective product, we will cover reasonable return or replacement shipping costs.

If we send the wrong product or otherwise make a fulfillment error, contact support@buckarooendurance.com and we will work with you to correct the issue. You should not be responsible for reasonable return or replacement shipping costs caused by our error.

Missing items and delivery problems are handled separately from ordinary discretionary returns. Contact support@buckarooendurance.com with your order number, a description of the issue, and any relevant delivery information available to you. We will review the circumstances and work with you on an appropriate resolution.

Opened or used consumable products are not eligible for ordinary discretionary returns. If a product is specifically identified as Final Sale at the time of purchase, its return eligibility may be restricted, subject to applicable law.

We don’t currently operate a formal exchange program. If you’re looking for a different product, contact support@buckarooendurance.com — available options will depend on the circumstances and product availability, which we cannot guarantee.

Contact support@buckarooendurance.com promptly if you want to cancel an order. We will make a reasonable effort to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has begun processing or fulfillment.

Sale and promotional products are not automatically Final Sale. Unless otherwise clearly disclosed at the time of purchase, the standard eligibility rules in this Return Policy apply. If an item is specifically designated Final Sale at the time of purchase, its eligibility may be restricted, subject to applicable law.

This Return Policy does not limit any rights or remedies you may have under applicable law for matters such as defective goods, damaged goods, misdescribed goods, incorrect goods, or undelivered goods.

Reach us at support@buckarooendurance.com to:

• Start a return
• Receive return instructions
• Report a damaged or defective product
• Report an incorrect or missing item
• Report a delivery issue
• Ask about return eligibility
• Request an order cancellation where possible